Mastering AWS from the Ground Up: Cloud Fundamentals to Architecture

4 day Instructor-led, online live training guaranteed to run.

Course Overview: This comprehensive course is designed for individuals seeking a foundational and architectural understanding of the Amazon Web Services (AWS) Cloud, regardless of their technical background or role. It combines essential cloud fundamentals with architecting best practices, making it suitable for aspiring cloud professionals, developers, solution-design engineers, and solutions architects. Participants will begin by exploring core AWS Cloud concepts, including AWS services, global infrastructure, security, pricing models, and support options. Building on this foundation, the course transitions into architecting on AWS—focusing on how to design secure, resilient, and highly available IT solutions in the AWS environment. Through real-world scenarios, hands-on labs, and guidance from AWS Authorized Instructors, learners will gain practical experience using the AWS Well-Architected Framework to make informed architectural decisions. Key topics covered include identity and access management, networking, compute, storage, databases, monitoring, automation, containers, serverless architecture, edge services, and disaster recovery strategies. By the end of the course, participants will have both the theoretical knowledge and applied skills needed to confidently design scalable solutions on AWS. A final capstone activity challenges learners to build a complete solution using the tools, services, and best practices they’ve acquired throughout the course.

ITIL 4

COURSE OVERVIEW

Extensive research has consistently shown that ITIL is fundamental to modern businesses, enabling transformation and helping organizations realize value. Many organizations invest heavily in adopting and adapting ITIL practices, as well as upskilling their workforce through ITIL qualifications.

ITIL 4 supports businesses in navigating the challenges of the Fourth Industrial Revolution—a period defined by rapid technological advancements that are disrupting industries on a global scale. This era is characterized by emerging technologies such as robotics, artificial intelligence (AI), nanotechnology, quantum computing, biotechnology, the Internet of Things (IoT), 3D printing, and autonomous vehicles.

ITIL 4 offers a practical and flexible framework to guide organizations through digital transformation. It helps align human, digital, and physical resources, and supports the integration of emerging technologies into IT operations, enabling organizations to remain competitive in today’s complex, fast-evolving landscape.

Course Outline
Lesson 1: Course Introduction
Course Organization
Course Resources
ITIL Foundation: “Set the Stage”
Lesson 2: Digital Transformation
Digital Transformation Basics
Digital Transformation and Service Management
Lesson 3: Key Concepts and Principles
Creating Value with Services
Products and Services
Service Relationships
Lesson 4: Service Value
ITIL Guiding Principles
Four Dimensions of Service Management
ITIL Service Value System
ITIL Service Value Chain Activities
Lesson 5: ITIL® Service Value Chain and Practices
SVC Plan Practices
SVC Improve Practices
SVC Engage Practices
SVC Design and Transition Practices
SVC Obtain/Build Practices
SVC Deliver and Support Practices
Lesson 6: Course Summary
Key Concepts and Principles
ITIL Service Value
ITIL Service Value Chain and Practices

Course Prerequisite
Participants who wish to take up ITIL® Foundation Certificate in Service Management (SF) are recommended to have at least 1 year of technical experience and working as support in IT Service Management. It is recommended for the participants to have the following skills and knowledge:
Broad knowledge on the computer network
Broad knowledge on server hardware and software
Experience with Operations and user support
Knowledge of IT Service best practices
Evaluate information using IT to forecast for planning or research purposes.